Frequently asked questions about Taproot+

Who can submit a project on Taproot+?

Any employee, volunteer or board member of a nonprofit, fiscally sponsored organization or public school. The only exceptions to this are organizations that seek to advance a religious doctrine or actively discrimate based on age, gender, sexual orientation, gender identity, gender expression, ethnicity, disability, national origin, political affiliation or religious belief.

How many projects can I submit?

There is no limit but remember that projects require an investment of time and resources and best outcomes are achieved when projects are prioritized. Consider how much you realistically can do at a given time.

Does Taproot+ provide resources I can use for project planning?

Yes, and project planning is a very good idea. We know for a fact that fully defining what you and your volunteer will and won’t do for the project, setting a timeline and agreeing to a communications plan will lead to better outcome, faster. You can find a number of resources, including a Pro Bono Project Guide on your project dashboard.

How does Taproot+ work?

Taproot+ is designed to help you get to the right skilled volunteer as quickly as possible. Post a project and we will drive interested volunteers with the right skills to your inbox.

My project was just approved. What happens next?

In most cases, we will market your project to skilled volunteers via LinkedIn’s Volunteer Marketplace, and we will also promote your project to our existing pool of skilled volunteers. When a volunteer applies for your project, you will be notified by email to schedule an interview with the candidate.

Do volunteer applications expire?

Yes, respond to all volunteer applications within 48 hours. Data proves that the more responsive you are to volunteers, the quicker your project will match and the more successful your project will be.

How many volunteers can I accept for each project?

You can accept more than one volunteer on a project but make sure volunteers are on board with working with others. If you need additional volunteers but require different skills, simply post another project. After you accept each volunteer, you can choose to close the listing or leave it open for additional volunteers. Always make sure to report when you have matched with a volunteer so that we can track your project and be there to support you along the way.

Does Taproot+ screen volunteers?

Volunteers are asked to register only those skills they have three years of professional experience with and we also ask them to confirm their availability and commitment to a project, but it’s up to you to ensure a skilled volunteer is the right fit for your project and your organization.

How long does it take to get matched?

On average, projects match within about 20 days.

What do I do if something goes wrong with my project once matched?

You should report an issue with your project to our Support Team as soon as you believe something is amiss. You can do that by emailing us at help@taprootplus.org or by responding to one of our check-in emails. The sooner you report an issue, the sooner we can troubleshoot with you and either resolve the issue or get you on track with another volunteer.

What should I do if I’m interested in a project but not sure if it’s right for me?

We recommend you go ahead and apply. You will then have the opportunity to discuss the project directly with the organization before deciding to move forward. This is an opportunity to ask questions about the project and the organization itself.

I’ve applied for a couple of projects but haven’t been accepted yet. What am I doing wrong?

Taproot+ is an open marketplace and so it is a competitive process for volunteers. We encourage you to apply for multiple projects as it can take a couple of tries before you find the right match.

Does Taproot+ provide resources I can use for project planning?

Yes, and project planning is a very good idea. We know for a fact that fully defining what you and the project contact will and won’t do for the project, setting a timeline and agreeing to a communications plan will lead to better outcome, faster. You can find a number of resources, including a Pro Bono Project Guide on your project dashboard.

I applied for a project. What happens next?

We’ve notified the project contact of your interest. Next, they will confirm an interview call so that you can discuss the project in more detail and better understand expectations before committing to moving forward. Sometimes an organization will select another volunteer before you get the chance to speak with them. If that happens, we will notify you ASAP and we encourage you to find another project opportunity.

How do I withdraw an application?

Log in to projects page. Select the applicable project and choose the option to cancel your application.

What do I do if something goes wrong with my project once matched?

You should report an issue with your project to our Support Team as soon as you believe something is amiss. You can do that by emailing us at help@taprootplus.org or by responding to one of our check-in emails. The sooner you report an issue, the sooner we can troubleshoot with you and either resolve the issue or get you on track with another project.